Krystal Lobban
1/5
I am very displeased with the service. I went in on Saturday 4/22/17 to get a full set of coffin glitter nails for my birthday, pedicure, and eye lashes (after I just got my hair done at the Dominican Salon). Everything was great and I felt great. I noticed a sign in the nail salon that was stated there is a one day guarantee for eyelashes, so I thought that was wonderful. The eyelashes were $22. Another nail tech told me no water, and I followed that completely. I woke up on Sunday and saw that my right eyelash had come off in the inner portion (about 1 third) and twisted. I was not mad, but unfortunately it was very noticeable. I had to do a lot of things that day which involved being outside and around people, also going to church as well, so unfortunately because they are closed Sundays I had to remove the eyelashes. I made sure I took photos of the eyelashes and made sure the camera showed the date and time. I called Monday and spoke to the nice gentleman that works there. He was very nice and laughed with me about having to remove because one eyelash was off. He told me it is ok and to come in. I could not come in Monday or Tuesday because the hours they are open I am at work and/or graduate school. I returned Wednesday before I had to attend my class. I spoke to the lady who did my eyelashes and she gave me an attitude. She said I would have to pay $10 for the supplies. I told her that the sign said one day guarantee. She said she needs to remove the sign and something like "You people always do this. I know the kind of work I do." I was offended by that because I never even had eyelashes done so she was grouping me in with other people. Even another customer told me I would be better off doing it myself rather than pay an extra $10. The lady who did my eyelashes then told me it is cheap and don't do it myself. Me being the type of person I am, I continued with her saying "I returned because you have a sign up for 1 day guarantee but were closed Sunday." Then she went on to say that she has no way of knowing when the lashes came off. I responded with my evidence regarding the photos. She then said she would redo the lashes this once (didn't need to see pictures). I waited patiently as she finished the nails of another woman, never asking how long. A lady next to me came in and another nail technician started on her. That was fine because the lady who did my eyelashes is the only one why does eyelashes. I had been waiting for about thirty minutes, when two young girls came in impatient, holding about $7. After about 5 min of them waiting they asked the eyelash lady how long was the wait. She said 5 minutes. I kept silent and just waited for what was going to happen. About ten min later she finished with the nails. She called the eyebrow customer over. I said "Excuse me. Are you going to do my eyelashes?" in an agitated tone. She said something like yes but she is going to do the eyebrows first. I told her "But I've been waiting for a while" (It was about 40 min, and the young girls were waiting 10-15 min). She said something like she is doing theirs first at which point I just got up and walked out as she was still talking. I was already 30 min late for my class. Mind you, I already had intentions to give her a tip of $5-8 for redoing the eyelashes for me. I just think it was VERY poor customer service on her end. I will spend my $80 plus tip for nails, feet, and eyelashes somewhere else. I was just getting back into the swing of things for my nails, feet, and was going to add the lashes in, treating myself every two weeks. T.I. Nails, you lost a customer who had NO problem spending money. I just was not going to spend money when there is a 1 day guarantee on $22 eyelashes! She had the nerve to tell me "I need to take the sign down." I'm just disappointed. That is not how your treat customers. The day I got my lashes done, I was even telling people how much I loved them. I won't be returning to T.I. nails.
